We take shipping seriously! All orders are carefully packaged with attention to detail and with quality packaging materials to ensure they reach their destination safely. Our shipping rates reflect the AT COST amounts based on your selections. Our shipping and handling costs are clearly stated and not hidden in the cost of our products. We believe in offering great products at great prices along with affordable shipping rates.


Delivery Days

All in stock merchandise ships within 24-48 hours of the following business day.

 

We do our best to provide you with accurate shipping and delivery times on all orders, but please note that these times are not a guaranteed. There may be shipping delays due to unforeseen and uncontrollable circumstances, such as weather conditions, mechanical breakdowns, etc.

*Please note that weekends and holidays are not counted as transit days and the day an order is shipped cannot be counted as a transit day.


Shipping Options

We understand that getting your items quickly is important to you, so we make every effort to process your in-stock merchandise within 24-48 hours unless otherwise noted. With a variety of shipping options to fit both your budget and timeframe, you are sure to find a shipping method that best suits your needs.

 


International Orders

Most merchandise can be shipped internationally. While most international orders are shipped via the United States Postal Service (USPS) there can be size restrictions preventing the use of USPS. These restrictions will vary according to the postal regulations of the country in which the address is located. Contact your local post office to verify size and weight restrictions for your country.

Once an international order is received, it will usually ship within 2-3 business days and delivery will occur within approximately 7-21 business days depending on delivery location. All tracking information will be e-mailed to the e-mail address provided with the order. Transit times are approximate and can vary depending on customs clearance and collection of applicable carrier charges and international duties/taxes.

Purchasers are responsible for all international charges such as duties, taxes and brokerage fees. They will be collected at time of delivery and are not calculated in the provided shipping charges.

Please note that all international sales are final and no returns will be accepted. Free Shipping offers will only apply to shipments within the 48 contiguous US states.

For more information regarding international orders and shipments, please Contact Us.


Orders Shipping to APO/FPO/DPO Addresses

All APO/FPO/DPO orders are shipped via the United States Postal Service. Transit time is approximately 4-8 business days.

Tips APO/FPO/DPO Orders

  • Clearly mark the shipping address as an APO/FPO/DPO address when placing your order to avoid shipping delays.
  • Size restrictions on items will vary according to the postal regulations of the country in which an APO/FPO/DPO address is located. Contact your local post office to verify size and weight restrictions for that country. 

Tracking Your Order

Once your order has been processed, you will receive a shipping confirmation email that will include all necessary invoicing and tracking information. There are three easy ways to track your order:

  • You will receive a shipping confirmation email when your order is shipped. This email will include all applicable tracking information. Use that information to track the order on the appropriate carrier’s web site.
  • Login to your Account to view your order and tracking information. If you are not a registered customer, simply create a new account to start tracking orders placed.
  • Contact Us

Shipping & Handling Charges

Shipping in Multiple Packages

If your order includes large items along with several other items, it may ship in separate packages. The shipping confirmation email will display the tracking number for each package shipped.


Shipping FAQs

What do I do if my package is damaged in transit?

If your package arrives damaged, please contact us to report the damage as soon as possible. Save all packaging materials and the damaged merchandise. Failure to report any damages within 3 business days can result in your damage claim being denied by the shipping provider. The shipping provider will contact you to arrange pickup of the damaged merchandise for inspection and eventual return to Darter Design, LLC.

What do I do if I have not received my order?

If your estimated delivery time has passed and you have not received your order, please login to your Account to view your order and tracking information. If your tracking information indicates that your order was delivered, please check with your neighbors or building management to see if either party has received the package on your behalf. If you shipped to a facility with a mail room, or if deliveries are not normally made directly to you, check with your mail room or receptionist.

Darter Design, LLC is not responsible for lost or stolen items after delivery is made.

If you have already taken the above steps and you still cannot locate your package, please contact us for assistance.

Do you charge shipping on backorders?

Shipping will be charged on all backorders.